VISIT WEBSHOP

Customer Service | Carbonwebshop Representative (M/F)

Do you want to help shape the future of the European high-tech manufacturing industry with carbon fiber products?

At Carbonwebshop.com, we deliver high-quality carbon fiber components essential in sectors such as Machine Building, Defense, Aerospace, Urban Mobility, and the Drone Industry. We are more than just a webshop: we are a trusted partner for companies pushing the boundaries of innovation. Join our growing team and play a key role in advising and supplying our customers across Europe.

About Us
Refitech is a well-established name in the world of carbon fiber components, with decades of experience in both serial customization and standard solutions through the Carbonwebshop. Our products are used by leading innovative companies throughout Europe. In addition to our extensive range of standard products, we offer advanced services such as waterjet cutting and CNC milling, providing our customers with precision and bespoke solutions. With a growing client base and a strong position in the Netherlands, Germany, and beyond, we are on the verge of our next growth phase. We are looking for a hands-on professional who is eager to grow with us and make a real difference for our customers.

Why choose Carbonwebshop?
We are an ambitious and fast-growing organization offering and developing high-end technical solutions. Together, we help our customers solve innovative challenges with high-performance carbon solutions. You’ll work in an environment where technical development, commerce, and customer focus are at the heart of everything we do. Your contribution will have a direct impact on our success and that of our customers.

Ready to take your career to the next level?
Join a team shaping European innovation and take on this dynamic, customer-focused role where no two days are the same.

The ideal candidate:

  • Works in a structured, proactive, independent, and customer-focused manner.
  • Thrives in an industrial manufacturing environment and has technical insight.
  • Is detail-oriented and solution-driven.
  • Enjoys advising European customers on technical and commercial aspects.
  • Is flexible regarding working hours and days.
  • Has knowledge of WordPress/WooCommerce CMS and Google online marketing tools.
  • Possesses analytical skills and is proficient in data processing.
  • Is fluent in Dutch and English (German is a plus and willingness to learn is required).
  • Lives within 20–30 minutes of Waalwijk.
  • Has a relevant educational background and work experience at least at MBO+ level.

Key responsibilities include:

  • Handling customer inquiries via email, from quotations to orders.
  • Order administration and invoicing.
  • Monitoring and managing all orders from the Carbonwebshop.
  • Telephone sales and email correspondence with customers and prospects.
  • Keeping the webshop’s product offerings up to date.
  • Communicating about transportation and delivery times for orders.
  • Improving the online customer experience in collaboration with the E-commerce Manager.
  • Inventory management and coordinating with the production manager for standard products.
  • Expanding marketing automation tools like ActiveCampaign to streamline customer communication and improve conversions.


What we offer you:

  • An informal team of enthusiastic, driven young professionals.
  • A dynamic, international workplace in the manufacturing industry.
  • Flexibility and an open work culture.
  • A varied and versatile role.
  • A workplace where you’ll use “out-of-the-box” marketing tools, such as renders, AI, and chatbots, setting us apart from traditional manufacturing webshops.
  • Room for your input and professional development.
  • Opportunities to learn new skills and grow with our innovative approach.
  • Your own laptop and the possibility of working from home (in consultation).
  • 24 vacation days and 11.5 additional leave days (ADV) based on a full-time contract.
  • Employment conditions in line with the CAO for Plastics and Rubber Industry, including an excellent pension scheme and profit-sharing.

Has your interest been awakened? Mail your motivation and CV to Winnie van Vugt (w.vanvugt@refitech.nl).
For more information, visit our website: www.refitech.eu & www.carbonwebshop.com or call Winnie van Vugt at 0416 330 589.

So, if you would like to fulfill a challenging and versatile role within a growing company, where you work daily with innovative materials and composite components, then you have come to the right place at Refitech/Carbonwebshop.